Senior Strategic Implementation Specialist - Americas

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO with four weeks per year

Stock options (10-year window)

Home office budget

Education budget $100/month

Family leave (12 weeks US)

Equipment budget

Conference funding

Job summary

Our client, a leader in Information Technology, is seeking a Senior Strategic Implementation Specialist - Americas to join their team remotely. The role focuses on leading end-to-end customer implementations for a complex B2B SaaS platform across the Americas, partnering with customers and internal stakeholders to deliver clear plans and drive adoption.

The position emphasizes strong project leadership, change management, and a customer-focused approach to help users realize value from the

Qualifications

• 5–7 years of experience in implementation and project management within a high-growth B2B SaaS environment.
• Experience with complex, configurable B2B SaaS products and their technical intricacies.
• Proven ability to build strong customer relationships and tailor implementations to specific needs.
• Experience in change management processes to help customers adapt to new systems.

Responsibilities

• Manage and execute end-to-end implementation of the company's solutions for new customers
• Develop and execute implementation plans to ensure a positive customer experience
• Maintain high levels of engagement and communication with customers throughout the implementation process
• Navigate change management processes to facilitate customer adaptation to new systems
• Advise customers on best practices to ensure optimal software usage
• Proactively identify and address customer challenges and improve internal processes
• Collaborate with cross-functional stakeholders to align on project progress

Skills

5-7 years experience

Implementation

Project management

B2B SaaS

Change management

Customer-focused

Stakeholder collaboration

Job description

For our client, we are seeking a Senior Strategic Implementation Specialist - Americas to join the team of a leader in the Information Technology space.

This role will lead end-to-end customer implementations for a complex, configurable B2B SaaS platform across the Americas. You will partner closely with customers and internal stakeholders to create clear implementation plans, guide adoption, and ensure a smooth transition to the new system. The position calls for strong project leadership, thoughtful change management, and a customer-focused approach that helps users realize value from the software.

Location: Remote

Compensation: $110,000 – $130,000 annually

Responsibilities

• Manage and execute end-to-end implementation of the company's solutions for new customers
• Develop and execute implementation plans to ensure a positive customer experience
• Maintain high levels of engagement and communication with customers throughout the implementation process
• Navigate change management processes to facilitate customer adaptation to new systems
• Advise customers on best practices to ensure optimal software usage
• Proactively identify and address customer challenges and improve internal processes
• Collaborate with cross-functional stakeholders to align on project progress

Qualifications

• 5-7 years of experience in implementation and project management within a high-growth B2B SaaS environment
• Strong understanding of complex, configurable B2B SaaS products and their technical intricacies
• Proven ability to build strong customer relationships and tailor implementations to specific needs
• Experience in change management processes to help customers adapt to new systems
• Ability to advise on best practices for software usage to maximize value
• Critical thinking skills to proactively address customer challenges and improve processes
• Experience collaborating with cross-functional teams across various departments

Benefits

• Emphasis on high-quality work with time allocated to do things right
• Opportunity to sell a product that excites prospects and customers
• 10-year exercise window for stock options, allowing flexibility in purchasing
• Unlimited PTO with a recommendation of four weeks per year
• Twelve weeks of fully paid family leave for US employees, with plans to expand
• Generous budget for equipment, software, and office furniture to enhance productivity
• $100/month education budget, with additional funding for conferences upon approval

Our client is an equal opportunity employer.