Senior Remote Production Support Engineer

Syms Strategic Group, LLC; Ocala (FL); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a talented Production Support Engineer for a remote, U.S.-based role within the Veterans Affairs department. The position requires extensive production systems experience, cloud expertise (AWS/Azure), and strong scripting and automation skills to manage and improve complex IT environments.

The role emphasizes on-call support, incident response, and collaboration with cross-functional teams to ensure system stability and security compliance in a

Qualifications

• 8+ years of experience in systems engineering or related field, production environments.
• 3+ years of SQL query and monitoring experience.
• Strong knowledge of cloud platforms and operating systems.
• Experience with security best practices for production systems.

Responsibilities

• Provide high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Document problems and report outages with diagnostic data for recovery.

Skills

AWS/Azure Cloud

Linux/Unix

Windows OS

Scripting (Python/Bash/PowerShell)

Automation tools (Ansible/Puppet/Chef)

IaC (CloudFormation)

Monitoring (CloudWatch, Dynatrace)

CI/CD pipelines

Git & GitHub Actions

On-call support

Education

Bachelor’s degree in CS/IT/SE

Tools

Git

GitHub Actions

AWS CodeBuild/CodeDeploy

CloudFormation

DynaTrace/Science Logic

Job description

Syms Strategic Group, LLC is seeking a talented Production Support Engineer for a remote, U.S.-based role within the Veterans Affairs department. The position requires extensive production systems experience, cloud expertise (AWS/Azure), and strong scripting and automation skills to manage and improve complex IT environments.

The role emphasizes on-call support, incident response, and collaboration with cross-functional teams to ensure system stability and security compliance in a