Remote Production Support Engineer - Cloud Systems & On-Call

Syms Strategic Group, LLC; Severna Park (MD); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a talented Production Support Engineer to provide high-level, day-to-day operational support for complex application cloud systems within the Veterans Affairs (VA) program. This is a 100% remote, U.S.-based opportunity with a full-time schedule.

You will work with AWS and Azure cloud services, Linux/Windows environments, and automation tools to monitor, triage, and resolve production issues, while documenting problems and improvements for incident response

Qualifications

• 8+ years of experience in systems engineering or related field, production environments
• Experience with AWS and/or Azure cloud services and cloud-native technologies
• Proficient in Linux/Unix and Windows administration and scripting
• Experience with automation and configuration management tools
• Familiarity with CI/CD pipelines and IaC practices

Responsibilities

• Provide day-to-day operational support for complex cloud-based systems
• Develop solutions to routine technical problems of limited scope
• Document problems and resolution steps clearly
• Respond to production incidents and coordinate remediation
• Maintain inventory of system assets and perform maintenance/installation
• Collaborate with development, operations, and security teams
• Ensure compliance with security standards and best practices
• On-call participation for production system support

Skills

AWS/Azure cloud

Linux/Windows

Python/Bash/PowerShell

Automation tools

IaC/CloudFormation

Git/GitHub Actions

Monitoring tools

Troubleshooting skills

Strong communication

On-call readiness

Education

Bachelor’s degree in CS/IT/Systems Eng

Tools

AWS

Azure

Linux

Windows

Python

Bash

PowerShell

Ansible

Puppet

Chef

SaltStack

CloudFormation

Git

GitHub Actions

CodeBuild/CodeDeploy

Job description

Syms Strategic Group, LLC is seeking a talented Production Support Engineer to provide high-level, day-to-day operational support for complex application cloud systems within the Veterans Affairs (VA) program. This is a 100% remote, U.S.-based opportunity with a full-time schedule.

You will work with AWS and Azure cloud services, Linux/Windows environments, and automation tools to monitor, triage, and resolve production issues, while documenting problems and improvements for incident response