Senior Remote Operations Leader, Commercial Lines

Insurance Office Of America, Inc.; Deer Park (TX); Remoto; USD 105.000 - 125.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Career growth opportunities

Supportive teammates

Descrizione del lavoro

Insurance Office Of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management in a remote-capable Florida role. You will drive performance, ensure process adherence, and manage a book of business with a focus on client service and renewals.

The ideal candidate has 10+ years in insurance brokerage or related sales/relationship roles, active licensing, and strong analytical and communication skills. IOA offers competitive pay and comprehensive benefits.

Competenze

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
• Thorough knowledge of insurance brokerage and client needs
• Active licensing required
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Mansioni

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA culture and improve engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Conoscenze

Leadership

Communication

Analytical skills

Customer service

Multitasking

MS Office

Formazione

High School Diploma

Strumenti

MS Office

Descrizione del lavoro

Insurance Office Of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management in a remote-capable Florida role. You will drive performance, ensure process adherence, and manage a book of business with a focus on client service and renewals.

The ideal candidate has 10+ years in insurance brokerage or related sales/relationship roles, active licensing, and strong analytical and communication skills. IOA offers competitive pay and comprehensive benefits.