Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Ladson (SC); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team in a remote-first role with Florida experience. The role manages a book of business, drives service excellence, and champions process improvements.

Ideal candidates have 10+ years of industry experience (or 7+ years in related roles), active licenses, strong analytics, and MS Office proficiency. IOA offers competitive pay, benefits, and growth opportunities.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
• Thorough knowledge of insurance brokerage and client needs
• Active licensing required
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Lead Account Management staff and provide coaching and guidance
• Ensure HR policies and processes are followed
• Participate in hiring, interviewing, and onboarding
• Manage an assigned book of business and renewals
• Provide subject matter expertise for coverage and service questions
• Maintain accurate data across agency and carrier systems
• Oversee policy administration, placement, billing, and documentation
• Deliver evaluations and communicate with leadership on performance

Skills

Industry experience

Analytical thinking

Customer service

Communication

MS Office proficiency

High school diploma

Education

High School Diploma (or equivalent)

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team in a remote-first role with Florida experience. The role manages a book of business, drives service excellence, and champions process improvements.

Ideal candidates have 10+ years of industry experience (or 7+ years in related roles), active licenses, strong analytics, and MS Office proficiency. IOA offers competitive pay, benefits, and growth opportunities.