Remote Operations Lead, Commercial Lines

Insurance Office Of America, Inc.; Canutillo (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Job summary

Insurance Office of America (IOA) is seeking an Operations Supervisor for Commercial Lines to oversee Account Management in the Florida/remote-capable branch. You will drive performance, ensure processes, and mentor staff while managing an assigned book of business.

The role requires 10+ years in the industry (or 7+ years in sales/relationship mgmt), active licensing, and strong analytical and customer service skills. IOA offers health insurance, 401K, and growth opportunities.

Qualifications

• Extensive industry experience and solid knowledge of insurance brokerage.
• Active insurance licensing is required.
• Professional designations are a plus.

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Oversee policy administration, placement, billing, and renewals.

Skills

Analytical skills

Problem-solving

Decision-making

Customer service

Communication

Multitasking

Organizational skills

Education

Active licensing in insurance

High School Diploma

Tools

MS Office

Job description

Insurance Office of America (IOA) is seeking an Operations Supervisor for Commercial Lines to oversee Account Management in the Florida/remote-capable branch. You will drive performance, ensure processes, and mentor staff while managing an assigned book of business.

The role requires 10+ years in the industry (or 7+ years in sales/relationship mgmt), active licensing, and strong analytical and customer service skills. IOA offers health insurance, 401K, and growth opportunities.