Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Haines City (FL); Remote; USD 105.000 - 125.000; Vollzeit

Benefits dieser Stelle

Company-paid health insurance

Paid holidays

Paid vacations

Sick time

401K with employer match

Professional growth opportunities

Respectful culture

Zusammenfassung

Insurance Office of America (IOA) seeks an Operations Supervisor – Commercial Lines to lead the Account Management team from a remote-capable Florida-based role with onsite support in Longwood, FL. You will guide staff, ensure process compliance, and manage an assigned book of business, handling client service needs and renewals.

The ideal candidate has 10+ years in insurance or 7+ years in related client relationship roles, with active licensing and strong analytical, communication, and

Qualifikationen

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Professional designations are preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Aufgaben

• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Monitor productivity, efficiency, quality, and service standards.
• Develop future branch operations leaders through succession planning.
• Manage an assigned book of business and client relationships.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support renewal and new business processes.
• Deliver evaluations and maintain transparent communication with leadership.

Kenntnisse

Analytical ability

Problem-solving

Decision-making

Customer service

Communication

Multitasking

Organizational skills

Ausbildung

High School Diploma

Tools

MS Office

Jobbeschreibung

Insurance Office of America (IOA) seeks an Operations Supervisor – Commercial Lines to lead the Account Management team from a remote-capable Florida-based role with onsite support in Longwood, FL. You will guide staff, ensure process compliance, and manage an assigned book of business, handling client service needs and renewals.

The ideal candidate has 10+ years in insurance or 7+ years in related client relationship roles, with active licensing and strong analytical, communication, and