Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Mountain Brook (AL); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary and bonus potential

Company-paid health insurance

401K with employer match

Paid holidays and vacation

Job summary

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management staff in a remote-capable role serving a Florida-based book of business. The role emphasizes process excellence, data integrity, and client relationship management while promoting IOA values and strong service delivery.

The ideal candidate has 10+ years in the industry (or 7+ years in sales/relationship management), active licensing, and a track record in brokerage with a customer-centric

Qualifications

• 10+ years industry experience or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders through succession planning.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation.
• Lead or support renewal and new business processes.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA culture and improve engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership as a IOA leader.

Skills

Analytical thinking

Problem solving

Decision making

Customer service

Communication

Multitasking

Organizational skills

Leadership

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management staff in a remote-capable role serving a Florida-based book of business. The role emphasizes process excellence, data integrity, and client relationship management while promoting IOA values and strong service delivery.

The ideal candidate has 10+ years in the industry (or 7+ years in sales/relationship management), active licensing, and a track record in brokerage with a customer-centric