Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Cape Coral (FL); Remote; USD 105.000 - 125.000; Vollzeit

Benefits dieser Stelle

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick

Professional growth opportunities

Respectful culture and work-life

Zusammenfassung

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management staff and oversee day-to-day operations. This remote-capable role in Florida emphasizes performance, compliance, and service excellence while managing an assigned book of business.

The ideal candidate has 10+ years in the industry, active licensing, and strong analytical and customer service skills. IOA offers growth opportunities, health insurance, and a 401K plan.

Qualifikationen

• Minimum 10+ years in the industry or 7+ years in sales/marketing/relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Professional designations are preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Aufgaben

• Lead Account Management staff and provide coaching and guidance.
• Monitor productivity, efficiency, quality, and service standards.
• Support staff development and HR policy compliance.
• Manage an assigned book of business and client relationships.
• Oversee policy administration, placement, billing, and renewals.
• Lead or support renewal and new business processes.
• Ensure data integrity across agency and carrier systems.

Kenntnisse

Insurance brokerage knowledge

Active licensing

Analytical skills

Customer service

Communication

Multitasking

MS Office

Ausbildung

High School Diploma

Tools

MS Office

Jobbeschreibung

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management staff and oversee day-to-day operations. This remote-capable role in Florida emphasizes performance, compliance, and service excellence while managing an assigned book of business.

The ideal candidate has 10+ years in the industry, active licensing, and strong analytical and customer service skills. IOA offers growth opportunities, health insurance, and a 401K plan.