Senior Remote Healthcare Customer Service Rep

CVS Health; Saint Paul (MN); Remote; USD 25,000 - 58,000; Full time

Job summary

CVS Health Meritain Health is seeking Sr. Customer Service Representatives for a permanent work-from-home role.

The position handles customer service inquiries for Fully Insured or High Profile plans, addressing issues via phone, internet, or written correspondence. Responsibilities include handling member/provider calls about claims, benefits, and eligibility, maintaining performance metrics, and delivering differentiated service while working across boundaries.

Qualifications

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with full suite of Microsoft Applications.

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility.
• Maintain department-established performance metrics at a meets or exceeds expectations level.
• Work as part of a team and uphold the Aetna Core Values in daily operations.
• Provide solutions to constituent needs and demonstrate service discipline.

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

CVS Health Meritain Health is seeking Sr. Customer Service Representatives for a permanent work-from-home role.

The position handles customer service inquiries for Fully Insured or High Profile plans, addressing issues via phone, internet, or written correspondence. Responsibilities include handling member/provider calls about claims, benefits, and eligibility, maintaining performance metrics, and delivering differentiated service while working across boundaries.