Remote Senior Customer Service Specialist (Health Plans)

CVS Health; New York (NY); Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking Sr. Customer Service Representatives for a permanent work-from-home role.

You will handle member and provider inquiries about claims status, benefits and eligibility, and use Microsoft applications to resolve routine issues. This full-time position offers a comprehensive benefits package, ongoing training, and the opportunity to contribute to a high-quality customer experience from a home office.

Qualifications

• 1+ years of customer service experience
• Experience in a metric based environment
• Proficiency with full suite of Microsoft Applications
• Comfortability utilizing search engines
• Excellent multi-tasking skills
• Ability to Effectively Communicate

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc
• Maintain department established performance metrics at a meets or exceeds expectations level
• Work together as a team and apply the Aetna Core Values in day-to-day operations
• Creating a Differentiated Service Experience
• Demonstrating Service Discipline
• Handling Service Challenges
• Providing Solutions to Constituent Needs
• Working Across Boundaries

Skills

1+ years of customer service

Metric-based environment

Microsoft Office suite

Search engines

Multi-tasking

Effective communication

Education

High School diploma, G.E.D. or equivalent

Tools

Microsoft Office Suite

Job description

CVS Health is seeking Sr. Customer Service Representatives for a permanent work-from-home role.

You will handle member and provider inquiries about claims status, benefits and eligibility, and use Microsoft applications to resolve routine issues. This full-time position offers a comprehensive benefits package, ongoing training, and the opportunity to contribute to a high-quality customer experience from a home office.