Senior Health Care Advocate (Remote)

CVS Health

Iowa

Hybrid

USD 25,000 - 58,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental, vision

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health is seeking Sr. Customer Service Representatives for a permanent work-from-home role. The position handles member and provider inquiries by phone, internet, or written correspondence, focusing on claims status, benefits and eligibility.

Candidates should have at least 1 year of customer service experience, proficiency with Microsoft Office, and strong communication and multitasking skills. Remote work is supported with comprehensive benefits.

Qualifications

1+ years of customer service experience.
Experience in a metric-based environment.
Proficiency with Microsoft Office suite.
Comfortable utilizing search engines.
Excellent multi-tasking skills.
Ability to effectively communicate.

Responsibilities

Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc.
Maintain department established performance metrics at a meets or exceeds expectations level
Work together as a team and apply the CVS core values in day-to-day operations
Creating a Differentiated Service Experience
Demonstrating Service Discipline
Handling Service Challenges
Providing Solutions to Constituent Needs
Working Across Boundaries