Remote Senior Customer Service Rep (Healthcare)

CVS Health; Oklahoma; Hybrid; USD 26,000 - 58,000; Full time

Job summary

CVS Health is hiring for Sr. Customer Service Representatives in a full-time, work-from-home role. The position involves handling member and provider inquiries, resolving issues via phone, web, or written correspondence, and meeting performance metrics in a fully remote setting.

The ideal candidate has 1+ year of customer service experience, strong communication skills, and proficiency with Microsoft Office. Prior call center experience is a plus, with benefits and 40-hour weeks typical.

Qualifications

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with full suite of Microsoft Applications.
• Comfortable utilizing search engines.
• Excellent multi-tasking skills.
• Ability to effectively communicate.

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc.
• Maintain department established performance metrics at a meets or exceeds expectations level.
• Work together as a team and apply the Aetna Core Values in day-to-day operations.
• Creating a Differentiated Service Experience.
• Demonstrating Service Discipline.
• Handling Service Challenges.
• Providing Solutions to Constituent Needs.
• Working Across Boundaries.

Skills

Customer service

Communication

Multi-tasking

Education

High School diploma or GED

Tools

Microsoft Office

Search engines

Job description

CVS Health is hiring for Sr. Customer Service Representatives in a full-time, work-from-home role. The position involves handling member and provider inquiries, resolving issues via phone, web, or written correspondence, and meeting performance metrics in a fully remote setting.

The ideal candidate has 1+ year of customer service experience, strong communication skills, and proficiency with Microsoft Office. Prior call center experience is a plus, with benefits and 40-hour weeks typical.