Remote Senior Customer Experience Specialist

CVS Health; Wyoming; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Remote work opportunity

Job summary

CVS Health, Meritain Health (an Aetna/CVS affiliate), currently has multiple openings for Sr. Customer Service Representatives in a permanent work-from-home role.

The position handles inquiries via phone, web, or written correspondence and requires handling routine customer issues with a focus on quality and accuracy. The role emphasizes meeting performance metrics, teamwork, and applying core values to deliver a differentiated service experience while supporting members and providers across the

Qualifications

• 1+ years of customer service experience
• Experience in a metric-based environment
• Proficiency with Microsoft Office
• Comfortable using search engines
• Strong multitasking abilities
• Effective communication skills

Responsibilities

• Handle member and provider inquiries via calls, internet, or written correspondence
• Maintain department performance metrics at a meets or exceeds expectations level
• Collaborate as a team and apply the Aetna Core Values in day-to-day operations
• Create a Differentiated Service Experience
• Demonstrate Service Discipline
• Handle Service Challenges
• Provide Solutions to Constituent Needs
• Work Across Boundaries

Skills

Customer service

Metrics environment

MS Office

Search engines

Multitasking

Effective communication

Education

High School diploma or GED

Job description

CVS Health, Meritain Health (an Aetna/CVS affiliate), currently has multiple openings for Sr. Customer Service Representatives in a permanent work-from-home role.

The position handles inquiries via phone, web, or written correspondence and requires handling routine customer issues with a focus on quality and accuracy. The role emphasizes meeting performance metrics, teamwork, and applying core values to deliver a differentiated service experience while supporting members and providers across the