Remote Senior Customer Service Specialist - Health Care

CVS Health; Illinois; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health, Meritain Health's affiliate, offers multiple permanent, work-from-home Sr. Customer Service Representative roles at a wage of $19.50/hr. The positions handle inquiries about claims, benefits, eligibility and PPO participation, with a focus on delivering a differentiated service experience.

Candidates should meet basic metrics and excel in communication and multitasking. These full-time roles provide a comprehensive benefits package and opportunity to work remotely from the United

Qualifications

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with full suite of Microsoft Applications.
• Comfortability utilizing search engines.
• Excellent multi-tasking skills.
• Ability to effectively communicate.

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc.
• Maintain department established performance metrics at a meets or exceeds expectations level.
• Work together as a team and apply the Aetna Core Values in day-to-day operations.
• Creating a Differentiated Service Experience.
• Demonstrating Service Discipline.
• Handling Service Challenges.
• Providing Solutions to Constituent Needs.
• Working Across Boundaries.

Skills

Customer service

Performance metrics

Microsoft Office

Search engines

Multitasking

Communication

Education

High School diploma/G.E.D.

Job description

CVS Health, Meritain Health's affiliate, offers multiple permanent, work-from-home Sr. Customer Service Representative roles at a wage of $19.50/hr. The positions handle inquiries about claims, benefits, eligibility and PPO participation, with a focus on delivering a differentiated service experience.

Candidates should meet basic metrics and excel in communication and multitasking. These full-time roles provide a comprehensive benefits package and opportunity to work remotely from the United