Senior Remote Customer Service Specialist

CVS Health; Idaho; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health Meritain Health is hiring Sr. Customer Service Representatives for a permanent work-from-home role at $19.50/hr.

Handle customer inquiries for Fully Insured or High Profile plans via phone, internet or written correspondence; inquiries are basic and routine. Key duties include handling calls about claims status, benefits and eligibility; maintaining performance metrics; working as a team and applying CVS core values; delivering a differentiated service experience and solving

Qualifications

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with full suite of Microsoft Applications.
• Comfortability utilizing search engines.
• Excellent multi-tasking skills.
• Ability to effectively communicate.

Responsibilities

• Handle calls from members/providers on claims status, benefits and eligibility.
• Maintain department performance metrics at a meets or exceeds level.
• Work as a team and apply CVS core values daily.
• Create a differentiated service experience.
• Demonstrate service discipline.
• Handle service challenges and provide solutions.
• Work across boundaries to assist constituents.

Skills

Customer service

Metrics minded

Microsoft Office

Search engines

Multitasking

Communication

Education

High school diploma

Job description

CVS Health Meritain Health is hiring Sr. Customer Service Representatives for a permanent work-from-home role at $19.50/hr.

Handle customer inquiries for Fully Insured or High Profile plans via phone, internet or written correspondence; inquiries are basic and routine. Key duties include handling calls about claims status, benefits and eligibility; maintaining performance metrics; working as a team and applying CVS core values; delivering a differentiated service experience and solving