Remote Senior Customer Service Specialist Health Plans

CVS Health; Hawaii; Hybrid; USD 25,000 - 58,000; Full time

Job summary

CVS Health, via Meritain Health, offers multiple openings for Sr. Customer Service Representatives in a permanent work-from-home role. The position handles routine customer inquiries by phone, internet, or written correspondence, with a wage of $18.50–$42.35 per hour.

This full-time role emphasizes meeting performance metrics, teamwork, and applying core values while delivering differentiated service experiences to members and providers.

Qualifications

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with full suite of Microsoft Applications.
• Comfortability utilizing search engines.
• Excellent multi-tasking skills.
• Ability to Effectively Communicate.

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc.
• Maintain department established performance metrics at a meets or exceeds expectations level.
• Work together as a team and apply the Aetna Core Values in day-to-day operations.
• Creating a Differentiated Service Experience.
• Demonstrating Service Discipline.
• Handling Service Challenges.
• Providing Solutions to Constituent Needs.
• Working Across Boundaries.

Skills

Customer service

Phone support

Microsoft Office

Multi-tasking

Communication

Problem solving

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

CVS Health, via Meritain Health, offers multiple openings for Sr. Customer Service Representatives in a permanent work-from-home role. The position handles routine customer inquiries by phone, internet, or written correspondence, with a wage of $18.50–$42.35 per hour.

This full-time role emphasizes meeting performance metrics, teamwork, and applying core values while delivering differentiated service experiences to members and providers.