Remote Senior Health Insurance Customer Advocate

CVS Health; Nevada; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Eligibility-based resources

Job summary

CVS Health is hiring for Sr. Customer Service Representatives in a permanent work-from-home role with a wage of $19.50/hr. The position handles customer service inquiries for Fully Insured or High Profile roles, addressing issues via telephone, internet or written correspondence.

You will assist members and providers with inquiries in a fast-paced environment. Responsibilities include handling calls about claims status, benefits and eligibility, and meeting performance metrics while embracing

Qualifications

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with full suite of Microsoft Applications.
• Comfortability utilizing search engines.
• Excellent multi-tasking skills.
• Ability to effectively communicate.

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility.
• Maintain department established performance metrics at a meets or exceeds expectations level.
• Work together as a team and apply the Aetna Core Values in day-to-day operations.
• Creating a Differentiated Service Experience.
• Demonstrating Service Discipline.
• Handling Service Challenges.
• Providing Solutions to Constituent Needs.
• Working Across Boundaries.

Skills

Customer service

Communication

Multitasking

Call center experience

Metric driven environment

Education

High School diploma

Tools

Microsoft Office

Job description

CVS Health is hiring for Sr. Customer Service Representatives in a permanent work-from-home role with a wage of $19.50/hr. The position handles customer service inquiries for Fully Insured or High Profile roles, addressing issues via telephone, internet or written correspondence.

You will assist members and providers with inquiries in a fast-paced environment. Responsibilities include handling calls about claims status, benefits and eligibility, and meeting performance metrics while embracing