Remote Senior Customer Service Specialist - Health Plans

CVS Health; New Mexico; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is hiring Sr. Customer Service Representatives for a permanent work-from-home role in the United States. The position handles inquiries about claims status, benefits and eligibility, and requires excellent communication and multitasking in a metric-based environment.

We offer a comprehensive benefits package, annual performance metrics, and opportunities to work remotely. The role is full-time, 40 hours per week, with pay ranging from $18.50 to $42.35 per hour, depending on experience

Qualifications

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with full suite of Microsoft Applications.
• Comfortability utilizing search engines.
• Excellent multi-tasking skills.
• Ability to Effectively Communicate.

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc.
• Maintain department established performance metrics at a meets or exceeds expectations level.
• Work together as a team and apply the Aetna Core Values in day-to-day operations.
• Creating a Differentiated Service Experience.
• Demonstrating Service Discipline.
• Handling Service Challenges.
• Providing Solutions to Constituent Needs.
• Working Across Boundaries.

Skills

Customer service

Metric-based environment

Microsoft Applications

Search engines

Multitasking

Effective communication

Education

High School diploma/G.E.D.

Tools

Microsoft Office

Job description

CVS Health is hiring Sr. Customer Service Representatives for a permanent work-from-home role in the United States. The position handles inquiries about claims status, benefits and eligibility, and requires excellent communication and multitasking in a metric-based environment.

We offer a comprehensive benefits package, annual performance metrics, and opportunities to work remotely. The role is full-time, 40 hours per week, with pay ranging from $18.50 to $42.35 per hour, depending on experience