Remote Senior CSR — Healthcare Support & Advocacy

4062 Aetna Resources, LLC; Minnesota; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental plan

Vision coverage

Paid time off

Retirement savings

Wellness programs

Other resources

Job summary

CVS Health Meritain Health, an Aetna/CVS affiliate, is hiring Sr. Customer Service Representatives for a permanent work-from-home role. The position is focused on handling member and provider inquiries about claims, benefits and eligibility, with a base hourly pay and a strong emphasis on service quality.

This role emphasizes teamwork, service discipline and cross-boundary collaboration. The job supports a 40-hour work week, with a full benefits package and remote operations, aligning with CVS

Qualifications

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with full suite of Microsoft Applications.
• Comfortability utilizing search engines.
• Excellent multi-tasking skills.
• Ability to effectively communicate.

Responsibilities

• Handle customer inquiries via phone, internet or written correspondence.
• Maintain department performance metrics at or above target.
• Collaborate with team and apply core values in day-to-day operations.
• Provide solutions to constituent needs and demonstrate differentiated service experience.

Skills

Customer service

Communication

Multitasking

Remote work

Call center experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CVS Health Meritain Health, an Aetna/CVS affiliate, is hiring Sr. Customer Service Representatives for a permanent work-from-home role. The position is focused on handling member and provider inquiries about claims, benefits and eligibility, with a base hourly pay and a strong emphasis on service quality.

This role emphasizes teamwork, service discipline and cross-boundary collaboration. The job supports a 40-hour work week, with a full benefits package and remote operations, aligning with CVS