Senior Remote Health Benefits Support Specialist

CVS Health; Michigan; Hybride; USD 25 000 - 58 000; Plein temps

Avantages offerts par ce poste

Benefits package

Health insurance

Résumé du poste

CVS Health is hiring a Sr. Customer Service Representative for a permanent work-from-home role. You will handle inquiries from members and providers, focusing on claims status, benefits and eligibility, while maintaining performance metrics.

The position offers 40 hours weekly, competitive hourly pay ($18.50–$42.35), and a comprehensive benefits package. Prior call center or remote experience is preferred.

Qualifications

• 1+ year of customer service experience.
• Experience working in a metrics-based environment.
• Proficient with Microsoft Office suite.
• Comfortable using search engines.
• Excellent multitasking abilities.
• Strong written and verbal communication.

Responsabilités

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility.
• Maintain department established performance metrics at a meets or exceeds expectations level.
• Work together as a team and apply the Aetna Core Values in day-to-day operations.
• Create a differentiated service experience.
• Demonstrate service discipline.
• Handle service challenges.
• Provide solutions to constituent needs.
• Work across boundaries.

Connaissances

Customer service

Communication

Multi-tasking

Problem solving

Telephone support

Formation

High School diploma or equivalent

Outils

Microsoft Office Suite

Internet search tools

Description du poste

CVS Health is hiring a Sr. Customer Service Representative for a permanent work-from-home role. You will handle inquiries from members and providers, focusing on claims status, benefits and eligibility, while maintaining performance metrics.

The position offers 40 hours weekly, competitive hourly pay ($18.50–$42.35), and a comprehensive benefits package. Prior call center or remote experience is preferred.