Remote Senior Health Claims & Benefits Specialist

CVS Health; North Dakota; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Remote work

Job summary

CVS Health is recruiting Sr. Customer Service Representatives for a permanent work-from-home role. The position handles inquiries from members and providers with focus on claims status, benefits and eligibility.

Strong communication and multitasking skills are essential, with daily collaboration within a metrics-driven team. The role offers a 40-hour work week, competitive benefits, and a comprehensive benefits package including medical, dental and vision coverage.

Qualifications

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with Microsoft Applications.
• Comfortability utilizing search engines.
• Excellent multi-tasking skills.
• Ability to Effectively Communicate.

Responsibilities

• Handle calls from members and providers regarding claims status, benefits and eligibility.
• Maintain department established performance metrics at a meets or exceeds expectations level.
• Work as a team and apply CVS Core Values in day-to-day operations.
• Create a differentiated service experience and demonstrate service discipline.
• Handle service challenges and provide solutions to constituent needs.
• Work across boundaries to support customers.

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

CVS Health is recruiting Sr. Customer Service Representatives for a permanent work-from-home role. The position handles inquiries from members and providers with focus on claims status, benefits and eligibility.

Strong communication and multitasking skills are essential, with daily collaboration within a metrics-driven team. The role offers a 40-hour work week, competitive benefits, and a comprehensive benefits package including medical, dental and vision coverage.