Remote Senior Health Customer Service Rep

CVS Health; Nebraska; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking Sr. Customer Service Representatives for a permanent work-from-home role in the United States. The role pays $19.50 per hour and supports members, providers, and inquiries related to claims status, benefits, and eligibility.

You will maintain performance metrics and work collaboratively to deliver a differentiated service experience. The position requires 1+ years in customer service, proficiency with Microsoft applications, and strong communication and multitasking skills.

Qualifications

• 1+ years of customer service experience
• Experience in a metric based environment
• Proficiency with full suite of Microsoft Applications
• Comfortability utilizing search engines
• Excellent multi-tasking skills
• Ability to Effectively Communicate

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc
• Maintain department established performance metrics at a meets or exceeds expectations level
• Work together as a team and apply the Aetna Core Values in day-to-day operations
• Creating a Differentiated Service Experience
• Demonstrating Service Discipline
• Handling Service Challenges
• Providing Solutions to Constituent Needs
• Working Across Boundaries

Job description

CVS Health is seeking Sr. Customer Service Representatives for a permanent work-from-home role in the United States. The role pays $19.50 per hour and supports members, providers, and inquiries related to claims status, benefits, and eligibility.

You will maintain performance metrics and work collaboratively to deliver a differentiated service experience. The position requires 1+ years in customer service, proficiency with Microsoft applications, and strong communication and multitasking skills.