Remote Senior Customer Service Rep for Health Benefits

CVS Health; Vermont; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking Sr. Customer Service Representatives for a permanent work-from-home role, with a pay range of $18.50–$42.35 per hour.

This position handles customer service inquiries from members and providers, including claims status, benefits and eligibility, and PPO participation, primarily via phone, email, or online chat. The role requires strong communication, multitasking, and proficiency with the full Microsoft Office suite, plus comfort using search tools.

Qualifications

• 1+ year of customer service experience.
• Experience in a metric based environment.
• Proficiency with full suite of Microsoft Applications.
• Comfortability utilizing search engines.
• Excellent multi-tasking skills.
• Ability to Effectively Communicate.

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc.
• Maintain department established performance metrics at a meets or exceeds expectations level
• Work together as a team and apply the Aetna Core Values in day-to-day operations
• Creating a Differentiated Service Experience
• Demonstrating Service Discipline
• Handling Service Challenges
• Providing Solutions to Constituent Needs
• Working Across Boundaries

Skills

Customer service

Metrics environment

Microsoft Office

Internet search

Multi-tasking

Effective communication

Education

High School diploma / GED

Job description

CVS Health is seeking Sr. Customer Service Representatives for a permanent work-from-home role, with a pay range of $18.50–$42.35 per hour.

This position handles customer service inquiries from members and providers, including claims status, benefits and eligibility, and PPO participation, primarily via phone, email, or online chat. The role requires strong communication, multitasking, and proficiency with the full Microsoft Office suite, plus comfort using search tools.