Remote Health Benefits & Claims Specialist

CVS Health; Massachusetts; Remote; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health is seeking a Sr. Customer Service Representative for a permanent work-from-home position.

You will handle member and provider inquiries via telephone, internet, or written correspondence, focusing on claims status, benefits, and eligibility. This full-time role offers an hourly wage between $18.50 and $42.35, with a comprehensive benefits package including medical, dental, and vision coverage, paid time off, and retirement options.

Qualifications

• This role requires at least 1+ year of customer service experience.
• Experience working in a metric-based environment is preferred.
• Proficiency with the full Microsoft Office suite is expected.
• Comfort with using search engines to locate information as needed.

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility.
• Maintain performance metrics at or above established levels.
• Collaborate with teammates and apply core values in daily operations.
• Provide differentiated service experiences and effective problem solving.
• Address service challenges and deliver solutions to constituents' needs.
• Work across boundaries to ensure seamless customer service.

Skills

Customer service experience

Communication skills

Multitasking

Metric-based environment experience

Effective with Microsoft Office

Ability to research via search engines

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

CVS Health is seeking a Sr. Customer Service Representative for a permanent work-from-home position.

You will handle member and provider inquiries via telephone, internet, or written correspondence, focusing on claims status, benefits, and eligibility. This full-time role offers an hourly wage between $18.50 and $42.35, with a comprehensive benefits package including medical, dental, and vision coverage, paid time off, and retirement options.