Remote Senior Customer Service Rep — Health Plans

CVS Health; Arkansas; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is hiring Sr. Customer Service Representatives for a permanent work-from-home role. You will handle inquiries from members and providers about claims status, benefits and eligibility, addressing problems via phone, email or chat.

The position is full-time, 40 hours weekly, with an hourly pay range of $18.50–$42.35. It requires strong communication, multitasking and proficiency with Microsoft applications; experience in call centers is a plus.

Qualifications

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with Microsoft Office applications.
• Comfortability using search engines.
• Excellent multi-tasking skills.
• Ability to effectively communicate.

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility.
• Maintain department established performance metrics at a meets or exceeds expectations level.
• Work as a team and apply core values in day-to-day operations.
• Create a differentiated service experience.
• Demonstrate service discipline.
• Handle service challenges and provide solutions to constituent needs.
• Collaborate across boundaries.

Skills

Customer service

Metrics

MS Office

Research

Multitasking

Communication

Education

High School diploma or GED

Job description

CVS Health is hiring Sr. Customer Service Representatives for a permanent work-from-home role. You will handle inquiries from members and providers about claims status, benefits and eligibility, addressing problems via phone, email or chat.

The position is full-time, 40 hours weekly, with an hourly pay range of $18.50–$42.35. It requires strong communication, multitasking and proficiency with Microsoft applications; experience in call centers is a plus.