Senior Remote Customer Service Specialist – Health Benefits

CVS Health; Pennsylvania; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

Paid time off

Retirement savings options

Job summary

CVS Health is seeking a Sr. Customer Service Representative for a permanent work-from-home role. The position handles customer inquiries via phone, internet or written correspondence, focusing on claims status, benefits and eligibility.

The role emphasizes accuracy, responsiveness, and adherence to service standards while supporting fully insured or high-profile accounts. Ideal candidates bring 1+ year of customer service experience and comfort with a metric-based environment.

Qualifications

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with full suite of Microsoft Applications.
• Comfortability utilizing search engines.
• Excellent multi-tasking skills.
• Ability to Effectively Communicate.

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility.
• Maintain department established performance metrics at a meets or exceeds expectations level.
• Work together as a team and apply the Aetna Core Values in day-to-day operations.
• Creating a Differentiated Service Experience.
• Demonstrating Service Discipline.
• Handling Service Challenges.
• Providing Solutions to Constituent Needs.
• Working Across Boundaries.

Skills

Customer service

Microsoft Office

Search skills

Multitasking

Communication

Education

High School Diploma

Job description

CVS Health is seeking a Sr. Customer Service Representative for a permanent work-from-home role. The position handles customer inquiries via phone, internet or written correspondence, focusing on claims status, benefits and eligibility.

The role emphasizes accuracy, responsiveness, and adherence to service standards while supporting fully insured or high-profile accounts. Ideal candidates bring 1+ year of customer service experience and comfort with a metric-based environment.