Remote Senior Customer Service Specialist

CVS Health; Maine; Hybrid; USD 25,000 - 58,000; Full time

Job summary

CVS Health is seeking Sr. Customer Service Representatives for a permanent work-from-home role. You will handle member and provider inquiries about claims, benefits and eligibility, with support via phone, internet or written correspondence.

The role requires 1+ year of customer service experience, proficiency with Microsoft Office, and strong communication and multitasking abilities. The position offers 40 hours per week and an hourly wage range of $18.50 to $42.35, with comprehensive benefits.

Qualifications

• 1+ years of customer service experience
• Experience in a metric based environment
• Proficiency with full suite of Microsoft Applications
• Comfortability utilizing search engines
• Excellent multi-tasking skills
• Ability to Effectively Communicate

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility
• Maintain department established performance metrics at a meets or exceeds expectations level
• Work together as a team and apply the Aetna Core Values in day-to-day operations
• Creating a Differentiated Service Experience
• Demonstrating Service Discipline
• Handling Service Challenges
• Providing Solutions to Constituent Needs
• Working Across Boundaries

Skills

Customer service

Metric-based environment

Microsoft Office

Search engines

Multi-tasking

Effective communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

CVS Health is seeking Sr. Customer Service Representatives for a permanent work-from-home role. You will handle member and provider inquiries about claims, benefits and eligibility, with support via phone, internet or written correspondence.

The role requires 1+ year of customer service experience, proficiency with Microsoft Office, and strong communication and multitasking abilities. The position offers 40 hours per week and an hourly wage range of $18.50 to $42.35, with comprehensive benefits.