Remote Senior Customer Service - Health Benefits Support

CVS Health; South Carolina; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement options

Job summary

CVS Health, Meritain Health, an Aetna/CVS affiliate, is hiring Sr. Customer Service Representatives for a permanent work-from-home role. You will handle member/provider inquiries about claims, benefits, and eligibility while meeting performance metrics.

Experience in call centers, strong communication, and proficiency with Microsoft Office are preferred. This full-time remote role offers comprehensive benefits and a 40-hour work week.

Qualifications

• 1+ year of customer service experience.
• Experience in a metric-based environment.
• Proficiency with the Microsoft Office suite.
• Comfortable using search engines to locate information.
• Strong multi-tasking and communication abilities.

Responsibilities

• Handle inbound calls from members and providers regarding claims status and benefits.
• Maintain department performance metrics at or above expectations.
• Collaborate with team and apply Aetna Core Values daily.
• Provide differentiated service experiences and solve constituent needs.

Skills

Customer service

Multi-tasking

Effective communication

Microsoft Office

Search proficiency

Call center experience

Education

High School diploma

Tools

Microsoft Office

Job description

CVS Health, Meritain Health, an Aetna/CVS affiliate, is hiring Sr. Customer Service Representatives for a permanent work-from-home role. You will handle member/provider inquiries about claims, benefits, and eligibility while meeting performance metrics.

Experience in call centers, strong communication, and proficiency with Microsoft Office are preferred. This full-time remote role offers comprehensive benefits and a 40-hour work week.