Senior Remote Customer Success Engineer - Security Platform

paloaltonetworks; EUA; Remoto; USD 142.000 - 230.000; Tempo integral

Resumo da vaga

Palo Alto Networks seeks a senior technical partner for strategic customer accounts. You will provide security architecture guidance, drive adoption, and coordinate cross-team efforts to resolve critical issues and deliver value.

Remote role with teams across locations, compensation includes potential bonus. Ideal candidates have 8+ years in customer-facing technical roles, strong security ops experience, and familiarity with SIEM, EDR/XDR, SOAR, and cloud platforms.

Qualificações

• Eight+ years in a customer-facing technical role.
• Strong experience in security operations, incident response, or security engineering.
• Understanding of security workflows involving SIEM, EDR/XDR, SOAR, and attack surface management.

Responsabilidades

• Advise strategic customers on technical requirements, architecture, integrations, and security operations practices.
• Guide platform optimization, workflow maturity, change management, and ongoing value realization.
• Coordinate Engineering, Product, and Support teams to resolve critical customer issues; set expectations and keep customers and leadership informed.
• Bring customer insights and recurring technical challenges to product and engineering teams.
• Create reusable troubleshooting guidance and best-practice materials; review designs, lead knowledge-sharing sessions, and mentor engineers.

Conhecimentos

Customer-facing experience

Security operations

Communication

Problem-solving

Formação

CISSP

CISM

CCSP

Ferramentas

SIEM

EDR/XDR

SOAR

Attack surface management

AWS

Azure

GCP

Linux

Windows

Python

JavaScript

Bash

Kubernetes

CI/CD

Descrição da vaga

Palo Alto Networks seeks a senior technical partner for strategic customer accounts. You will provide security architecture guidance, drive adoption, and coordinate cross-team efforts to resolve critical issues and deliver value.

Remote role with teams across locations, compensation includes potential bonus. Ideal candidates have 8+ years in customer-facing technical roles, strong security ops experience, and familiarity with SIEM, EDR/XDR, SOAR, and cloud platforms.