Remote Customer Success Architect for Cybersecurity

Palo Alto Networks; United States; Remote; USD 113.000 - 183.000; Vollzeit

Zusammenfassung

Palo Alto Networks is seeking a Senior Customer Success professional to support clients post-purchase and ensure successful adoption of our cybersecurity solutions. You will help drive ROI, troubleshoot critical issues, and optimize customers' security infrastructure while building lasting relationships.

In this role, you will act as a trusted advisor, collaborate with product and engineering teams, and translate technical knowledge into scalable customer guides.

Qualifikationen

• 7+ years experience in Security Operations or Engineering with experience SIEM, SOAR, SOC, and/or XDR/EDR environments.
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases.
• Strong understanding of enterprise security and IT products, systems, and processes.
• Experience with Linux system administration and troubleshooting.
• Proficiency in scripting with Python and/or JavaScript.
• Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure.
• Skilled in collaborating with and influencing cross-functional teams.
• Strong communication skills and the ability to build and maintain relationships with customers.
• Experience in customer-facing roles is a must.

Aufgaben

• Trusted Advisor - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
• Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
• Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Kenntnisse

Security Operations

SIEM

XDR/EDR

Cloud platforms

Python

JavaScript

Linux

Customer-facing

Communication

Tools

GCP

AWS

Azure

Jobbeschreibung

Palo Alto Networks is seeking a Senior Customer Success professional to support clients post-purchase and ensure successful adoption of our cybersecurity solutions. You will help drive ROI, troubleshoot critical issues, and optimize customers' security infrastructure while building lasting relationships.

In this role, you will act as a trusted advisor, collaborate with product and engineering teams, and translate technical knowledge into scalable customer guides.