Remote Senior Cloud Security Success Engineer

paloaltonetworks; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Palo Alto Networks is seeking a Senior Technical Advisor to help enterprise customers adopt and operate cloud security solutions during transformation programs. You will partner with security, information security, and DevOps teams to align security capabilities with customer goals and resolve technical issues across diverse cloud environments.

Responsibilities include guiding implementations, building integrations, coordinating with engineering on issues, and advising on governance and risk

Qualifications

• Experience in customer success, consulting, support, or pre- or post-sales technical roles.
• Experience supporting cloud-native security products and working with public cloud infrastructure.
• Strong scripting familiarity with Python, JSON, YAML, and Bash.

Responsibilities

• Guide customers through implementation and operational use of cloud security capabilities to meet business and security objectives.
• Build or advise on integrations and workflows that connect security tools with customer operations.
• Investigate customer support requests, reproduce issues, identify workarounds, and coordinate timely resolution with engineering teams.
• Advise on cloud security governance and change management programs, and identify risks with mitigation plans.
• Represent customer needs in product feedback and map technical capabilities to customer priorities.

Skills

Python

JSON

YAML

Bash

Containers

Kubernetes

Docker

Linux

Cloud providers

CI/CD

Serverless

Troubleshooting

Project management

Communication to non-technical

Job description

Palo Alto Networks is seeking a Senior Technical Advisor to help enterprise customers adopt and operate cloud security solutions during transformation programs. You will partner with security, information security, and DevOps teams to align security capabilities with customer goals and resolve technical issues across diverse cloud environments.

Responsibilities include guiding implementations, building integrations, coordinating with engineering on issues, and advising on governance and risk