Senior SASE Solutions Engineer - Remote

paloaltonetworks; United States; Remote; USD 140,000 - 180,000; Full time

Benefits offered by this job

Remote role across geographies

After-hours availability

Job summary

Palo Alto Networks seeks a senior technical partner for enterprise customers adopting and operating SASE solutions, guiding integrations into security and networking environments and coordinating technical support across customer and engineering teams.

The role combines consulting, implementation guidance, troubleshooting, and advocacy for product improvements to meet business and security goals across geographies.

Qualifications

• Minimum 5 years in technical support, consulting, pre-sales, post-sales or similar customer-facing role.
• Fluent in German and English.
• Strong networking and security knowledge: routing, VPN, IPsec, PKI, SSL, TCP/IP, and authentication protocols (SAML, SSO, LDAP, RADIUS).
• Understanding of SASE architecture and enterprise network design across multi-vendor environments.
• Experience managing customer escalations and achieving resolutions.
• Clear communication, consulting and project management skills.

Responsibilities

• Help customers deploy and operationalize SASE capabilities, integrating them into existing security and networking operations.
• Advise on adoption plans, cloud security integrations, and governance or change management practices.
• Act as a first point of contact for technical issues; prioritize requests and coordinate timely resolutions with engineering.
• Identify risks to customer goals and work with account teams on mitigation or escalation plans.
• Explain how product capabilities address customer needs to both technical teams and business leaders.
• Share customer feedback with product teams and support improvements to the product roadmap.

Skills

Networking & security

German & English fluency

Customer-facing consulting

SASE / cloud security familiarity

Technical troubleshooting & cross-team

Job description

Palo Alto Networks seeks a senior technical partner for enterprise customers adopting and operating SASE solutions, guiding integrations into security and networking environments and coordinating technical support across customer and engineering teams.

The role combines consulting, implementation guidance, troubleshooting, and advocacy for product improvements to meet business and security goals across geographies.