Senior SASE Customer Success Engineer - Remote

Palo Alto Networks, Inc.; EUA; Remoto; USD 120.000 - 170.000; Tempo integral

Resumo da vaga

Palo Alto Networks, Inc. is seeking a Senior Customer Success Engineer to enable customer secure environments in a remote-capable role. You will serve as the day-to-day technical contact, guiding adoption and real-time support across mid-to-large enterprises.

You will collaborate with CISOs, Security Architects, Customer Success Managers, and DevOps to implement best-in-class cloud security solutions, drive CSAT, and support multi-vendor environments.

Qualificações

• BS/MS in Computer Science, Electrical Engineering, Computer Engineering or related technical field.
• Fluent German and English are required for this role.
• Minimum 5 years relevant work experience in pre-/post-sales, support, consulting or similar roles.
• Deep understanding of networking and security concepts with multi-vendor devices.
• Understanding of SASE architecture and value proposition.
• Experience with CASB and DLP in enterprise environments.
• Expertise with routing protocols (BGP/OSPF/EIGRP).
• Experience with VPNs, IPsec, PKI, SSL, and authentication protocols.
• Proficiency in Linux (BASH and Python scripting).
• Strong ability to manage escalations and coordinate with teams.

Responsabilidades

• Ensure customers maximize ROI by rapidly implementing SASE solutions.
• Assist customers in integrating SASE into security and networking ops.
• Be first line of defense; coordinate and prioritize resolutions with engineering.
• Advise on product roadmap and improvements based on customer needs.
• Coach customers on Cloud Security Change Management / Governance / COE.
• Identify risks and work with account teams on mitigation plans.
• Develop understanding of business challenges to map features to benefits.
• Be the go-to expert on Palo Alto Networks SASE solutions.

Conhecimentos

Networking concepts

SASE technologies

Cloud security integrations

Customer interaction

Linux scripting

Formação

BS/MS in CS/EE/CE or related

Ferramentas

CASB

DLP

Routing protocols (BGP/OSPF/EIGRP)

Remote Access VPN, IPsec, PKI

SSL/TLS, SAML, SSO, LDAP, RADIUS

Descrição da vaga

Palo Alto Networks, Inc. is seeking a Senior Customer Success Engineer to enable customer secure environments in a remote-capable role. You will serve as the day-to-day technical contact, guiding adoption and real-time support across mid-to-large enterprises.

You will collaborate with CISOs, Security Architects, Customer Success Managers, and DevOps to implement best-in-class cloud security solutions, drive CSAT, and support multi-vendor environments.