Remote Senior Customer Success Engineer

Palo Alto Networks, Inc.; California; Remote; USD 142,000 - 230,000; Full time

Job summary

Palo Alto Networks, Inc. is seeking an experienced Customer Success Engineer to act as the technical backbone for key customer accounts.

You will mentor team members, drive technical enablement, and serve as a trusted advisor to resolve high-stakes escalations while aligning engineering and product teams to maximize value. The role supports advanced platform optimization, integration design, and reference materials development, with emphasis on security operations and cloud integrations.

Qualifications

• 8+ years in customer-facing technical roles (Customer Success Eng, Solutions Architecture, Technical Support, or Consulting).
• Strong background in Security Operations or Security Engineering.
• Familiarity with SIEM, EDR/XDR, SOAR, and Attack Surface Management concepts.

Responsibilities

• Serve as product SME for strategic accounts, advising on requirements, architecture, and security outcomes.
• Partner with Product, Core Engineering, and Support to prioritize needs and resolve blockers.
• Manage critical escalations by aligning cross-functional teams and communicating progress to leadership.
• Lead knowledge-sharing sessions, review designs, and mentor engineers to raise team technical acumen.
• Coach accounts on operational best practices and architectural alignment to maximize platform efficacy.

Skills

Customer Success

Security Operations

Cloud Platforms (AWS/Azure/GCP)

Scripting (Python/JavaScript)

Communication

Escalation Management

Tools

Cortex XDR

Cortex XSOAR

Kubernetes

CI/CD tooling

Job description

Palo Alto Networks, Inc. is seeking an experienced Customer Success Engineer to act as the technical backbone for key customer accounts.

You will mentor team members, drive technical enablement, and serve as a trusted advisor to resolve high-stakes escalations while aligning engineering and product teams to maximize value. The role supports advanced platform optimization, integration design, and reference materials development, with emphasis on security operations and cloud integrations.