Remote Senior Customer Care Specialist

CVS Health; Oregon; Hybrid; USD 25,000 - 58,000; Full time

Job summary

CVS Health in the United States is hiring Sr. Customer Service Representatives for a permanent work-from-home role at $19.50/hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, addressing problems via telephone, internet or written correspondence.

Inquiries are of basic and routine nature. Anticipated weekly hours are 40, with full-time status and comprehensive benefits including medical, dental and vision coverage, paid time off, and retirement

Qualifications

• 1+ years of customer service experience
• Experience in a metric based environment
• Proficiency with full suite of Microsoft Applications
• Comfortability utilizing search engines
• Excellent multi-tasking skills
• Ability to Effectively Communicate

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc
• Maintain department established performance metrics at a meets or exceeds expectations level
• Work together as a team and apply the CVS Core Values in day-to-day operations
• Creating a Differentiated Service Experience
• Demonstrating Service Discipline
• Handling Service Challenges
• Providing Solutions to Constituent Needs
• Working Across Boundaries

Skills

Customer service

Metrics

MS Office

Communication

Education

High School diploma

Tools

Microsoft Office

Job description

CVS Health in the United States is hiring Sr. Customer Service Representatives for a permanent work-from-home role at $19.50/hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, addressing problems via telephone, internet or written correspondence.

Inquiries are of basic and routine nature. Anticipated weekly hours are 40, with full-time status and comprehensive benefits including medical, dental and vision coverage, paid time off, and retirement