Remote Senior Customer Service Associate — Health Benefits

CVS Health; Utah; Hybrid; USD 25,000 - 58,000; Full time

Job summary

CVS Health through Meritain Health, an Aetna/CVS affiliate, offers multiple Sr. Customer Service Representative openings for a permanent work-from-home role at $19.50 per hour.

This position handles member and provider inquiries via phone, internet, or written correspondence, addressing routine problems with a focus on service quality. Key duties include handling calls about claims status, benefits, and eligibility; meeting performance metrics; and embodying CVS/Aetna values.

Qualifications

• 1+ years of customer service experience
• Experience in a metric based environment
• Proficiency with full suite of Microsoft Applications
• Comfortability utilizing search engines
• Excellent multi-tasking skills
• Ability to Effectively Communicate

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc
• Maintain department established performance metrics at a meets or exceeds expectations level
• Work together as a team and apply the Aetna Core Values in day-to-day operations
• Creating a Differentiated Service Experience
• Demonstrating Service Discipline
• Handling Service Challenges
• Providing Solutions to Constituent Needs
• Working Across Boundaries

Skills

Customer service

Microsoft Office

Communication

Multitasking

Research skills

Education

High School Diploma

Job description

CVS Health through Meritain Health, an Aetna/CVS affiliate, offers multiple Sr. Customer Service Representative openings for a permanent work-from-home role at $19.50 per hour.

This position handles member and provider inquiries via phone, internet, or written correspondence, addressing routine problems with a focus on service quality. Key duties include handling calls about claims status, benefits, and eligibility; meeting performance metrics; and embodying CVS/Aetna values.