Remote Senior Customer Service Advocate – Health Plans

CVS Health; Montana; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Ongoing training and resources

Job summary

CVS Health is seeking Sr. Customer Service Representatives for a permanent work-from-home role. The position handles customer inquiries by phone, internet or written correspondence, with a $19.50/hr wage noted in the description but the pay range is explicitly listed as $18.50–$42.35 per hour.

Responsibilities include addressing claims status, benefits and eligibility questions, and maintaining performance metrics. A high school diploma is required and remote work experience is preferred.

Qualifications

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with full suite of Microsoft Applications.
• Comfortability utilizing search engines.
• Excellent multi-tasking skills.
• Ability to Effectively Communicate.

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc.
• Maintain department established performance metrics at a meets or exceeds expectations level.
• Work together as a team and apply the Aetna Core Values in day-to-day operations.
• Creating a Differentiated Service Experience.
• Demonstrating Service Discipline.
• Handling Service Challenges.
• Providing Solutions to Constituent Needs.
• Working Across Boundaries.

Skills

Customer service experience

Metric-based environment

Microsoft Office proficiency

Researching with search engines

Multitasking

Effective communication

Education

High School diploma

Job description

CVS Health is seeking Sr. Customer Service Representatives for a permanent work-from-home role. The position handles customer inquiries by phone, internet or written correspondence, with a $19.50/hr wage noted in the description but the pay range is explicitly listed as $18.50–$42.35 per hour.

Responsibilities include addressing claims status, benefits and eligibility questions, and maintaining performance metrics. A high school diploma is required and remote work experience is preferred.