Senior Remote Contact Center Solutions Architect

Maximus; Lincoln (NE); Remote; USD 198,000 - 297,000; Full time

Job summary

Maximus seeks an IT Principal Contact Center Solution Architect to lead the design and strategy of complex contact center modernization solutions for government customers. The role translates mission, customer experience, operational, workforce, security, and technical requirements into integrated, scalable solutions across the opportunity lifecycle.

This is a remote position and requires extensive collaboration with capture, proposal, estimation, and implementation teams to deliver

Qualifications

• Bachelor's degree in related field.
• 10-12 years of relevant professional experience.
• Equivalent combination of education and experience considered in lieu of degree.
• Government sector, capture, proposal, estimation, and bid experience preferred.

Responsibilities

• Lead solution design for large government pursuits.
• Define win themes, discriminators, and differentiators.
• Collaborate with capture managers to shape opportunities pre-RFP.
• Own technical volume development and ensure integration with other volumes.
• Lead solution reviews with executives and subject matter experts.

Skills

Solution design

Cloud architecture

Stakeholder communication

Leadership

Education

Bachelor's degree

Experience in government sector

Tools

Maximus Accelerators

Job description

Maximus seeks an IT Principal Contact Center Solution Architect to lead the design and strategy of complex contact center modernization solutions for government customers. The role translates mission, customer experience, operational, workforce, security, and technical requirements into integrated, scalable solutions across the opportunity lifecycle.

This is a remote position and requires extensive collaboration with capture, proposal, estimation, and implementation teams to deliver