Remote Principal Contact Center Architect

Maximus; Denver (CO); Remote; USD 198,000 - 297,000; Full time

Job summary

Maximus is seeking a Senior Principal Contact Center Solution Architect to lead design and strategy of complex government modernization projects. The role translates mission, customer experience, and security requirements into scalable, compliant solutions across the opportunity lifecycle.

This remote position offers opportunities to mentor teams, engage with customers, and shape architecture for omnichannel contact centers, AI-enabled workflows, and integrations with CRM, analytics, and

Qualifications

• Bachelor's degree in related field.
• 10-12 years of relevant professional experience required.
• Equivalent combination of education and experience considered in lieu of degree.

Responsibilities

• Design scalable contact center solutions for government programs.
• Develop and deliver presentations of technology solutions to stakeholders.
• Lead solution architecture across cloud, on-premises, and hybrid environments.
• Mentor architects and guide teams across the organization.
• Review RFIs, RFPs, and RFQs and contribute to proposals.
• Ensure security, privacy, and compliance in architecture.

Skills

Solution architecture

Leadership

Customer engagement

Government / public sector domain

Proposal & bid support

Cloud & IT modernization

Education

Bachelor's degree in related field

Job description

Maximus is seeking a Senior Principal Contact Center Solution Architect to lead design and strategy of complex government modernization projects. The role translates mission, customer experience, and security requirements into scalable, compliant solutions across the opportunity lifecycle.

This remote position offers opportunities to mentor teams, engage with customers, and shape architecture for omnichannel contact centers, AI-enabled workflows, and integrations with CRM, analytics, and