Remote Principal Contact Center Solution Architect

Maximus; Dover (DE); Remote; USD 198,000 - 297,000; Full time

Job summary

Maximus is seeking a Senior Principal Contact Center Solution Architect to lead the design and strategy of complex government contact center modernization programs. You will translate requirements into integrated architectures covering omnichannel, routing, workforce optimization, security, and cloud deployment, guiding proposals from shaping to delivery.

The role emphasizes cross-functional collaboration with capture, pricing, and delivery teams, mentoring junior architects, and delivering

Qualifications

• Bachelor's degree required.
• 10+ years of relevant professional experience.
• Experience with government sector proposals, RFIs/RFPs, and bid processes.
• Strong leadership and communication skills for executive audiences.

Responsibilities

• Design scalable contact center solutions for government programs.
• Lead solution design and strategy for large pursuits.
• Collaborate with capture, pricing, and delivery teams to ensure viability.
• Mentor architects and guide cross-functional teams.
• Prepare and present technical solution demonstrations and whitepapers.

Skills

Leadership

Contact center design

Cloud architecture

Government proposals

Stakeholder communication

Solution architecture

Technical governance

Education

Bachelor's degree in related field

Job description

Maximus is seeking a Senior Principal Contact Center Solution Architect to lead the design and strategy of complex government contact center modernization programs. You will translate requirements into integrated architectures covering omnichannel, routing, workforce optimization, security, and cloud deployment, guiding proposals from shaping to delivery.

The role emphasizes cross-functional collaboration with capture, pricing, and delivery teams, mentoring junior architects, and delivering