Remote Government Contact Center Solutions Architect

Maximus; Austin (TX); Remote; USD 198,000 - 297,000; Full time

Job summary

Maximus seeks a Senior Principal Contact Center Solution Architect to lead the design and strategy of complex government contact center modernization programs. You will translate mission, user experience, and security requirements into scalable cloud- and on-premises architectures, across the opportunity lifecycle.

You’ll mentor teams, partner with capture and delivery, and engage with customers to shape differentiated, compliant solutions that improve constituent access and agent effectiveness.

Qualifications

• Bachelor's degree or equivalent and senior-level IT experience.
• At least 10-12 years of relevant professional experience in IT and government programs.
• Strong leadership, communication, and cross-functional collaboration skills.

Responsibilities

• Design and develop scalable, extensible solutions for large government programs.
• Lead solution design and strategy, including cloud/on-premises/hybrid architectures.
• Assist with RFIs, RFPs, RFQs and proposal development.
• Mentor Solution Architects and guide cross-functional delivery teams.
• Collaborate with pricing, delivery, and business leaders to ensure viable proposals.

Skills

Leadership

Solution architecture

Customer engagement

Mentoring

Strategic direction

Education

Bachelor's degree in related field

Job description

Maximus seeks a Senior Principal Contact Center Solution Architect to lead the design and strategy of complex government contact center modernization programs. You will translate mission, user experience, and security requirements into scalable cloud- and on-premises architectures, across the opportunity lifecycle.

You’ll mentor teams, partner with capture and delivery, and engage with customers to shape differentiated, compliant solutions that improve constituent access and agent effectiveness.