Senior Remote Government Contact Center Architect

Maximus; Madison (WI); Remote; USD 198,000 - 297,000; Full time

Job summary

Maximus is seeking an IT Principal Contact Center Solution Architect to lead the design and strategy for complex government contact center modernization. This remote role requires translating mission, customer experience, workforce, and security requirements into scalable, executable solutions across the opportunity lifecycle.

The architect will define omnichannel capabilities, routing, analytics, and AI-enabled workflows while partnering with capture, pricing, and delivery teams to ensure

Qualifications

• Bachelor's degree in related field.
• 10-12 years of relevant professional IT experience.
• Experience with government initiatives, compliance, and Bid processes.

Responsibilities

• Lead solution design and strategy for large, complex government pursuits.
• Develop presentations and demonstrations of technology solutions for internal and external stakeholders.
• Interface with pricing and delivery teams to ensure solution viability and cost realism.
• Mentor Solution Architects and guide teams across the organization.
• Translate client requirements into viable elements and architecture views.

Job description

Maximus is seeking an IT Principal Contact Center Solution Architect to lead the design and strategy for complex government contact center modernization. This remote role requires translating mission, customer experience, workforce, and security requirements into scalable, executable solutions across the opportunity lifecycle.

The architect will define omnichannel capabilities, routing, analytics, and AI-enabled workflows while partnering with capture, pricing, and delivery teams to ensure