Senior Principal Contact Center Solution Architect (Remote)

Maximus; Northern (KY); Remote; USD 180,000 - 240,000; Full time

Job summary

Maximus is seeking an IT Principal Contact Center Solution Architect to lead the design and strategy of modern contact center solutions for government customers. This remote role requires translating mission and technical requirements into scalable architectures across the opportunity lifecycle, from shaping through delivery.

The ideal candidate will combine contact center domain expertise with government capture, proposal, estimation, and implementation experience to drive customer outcomes and

Qualifications

• Bachelor's degree in a related field is required.
• 0

Responsibilities

• Lead solution design for large, government-focused pursuits.
• Translate requirements into viable architecture views.
• Mentor architects and guide cross-functional teams.
• Collaborate with capture managers and BD to shape opportunities.

Skills

Solution Architecture

Government sector experience

Cloud architectures

Stakeholder communication

Team leadership

RFI/RFP response

Education

Bachelor's degree in related field

Tools

AWS

Azure

Job description

Maximus is seeking an IT Principal Contact Center Solution Architect to lead the design and strategy of modern contact center solutions for government customers. This remote role requires translating mission and technical requirements into scalable architectures across the opportunity lifecycle, from shaping through delivery.

The ideal candidate will combine contact center domain expertise with government capture, proposal, estimation, and implementation experience to drive customer outcomes and