Senior Government Contact Center Architect (Remote)

Maximus; Montpelier (VT); A distancia; USD 198.000 - 297.000; Jornada completa

Descripción de la vacante

Maximus seeks a Senior Principal/Principal Contact Center Solution Architect to lead design and strategy of long-term contact center modernization for government customers. This remote role translates mission, user experience, operations, and security into scalable, integrated solutions across the opportunity lifecycle, from shaping through delivery.

Responsibilities include defining omnichannel service models, agent journeys, automated workflows, and secure architectures.

Formación

• Bachelor's degree in related field required.
• 10–12 years of relevant experience.
• Experience with government capture, proposal, estimation, and compliance.

Responsabilidades

• Lead the design and strategy for large, complex government pursuits.
• Architect end-to-end contact center solutions (cloud, on-prem, hybrid).
• Develop and present technology solutions to stakeholders; demonstrate ROI and differentiation.
• Mentor architects and guide teams across capture, proposal, and delivery phases.
• Review RFIs/RFPs/RFQs and support proposal development.

Conocimientos

Solution design

Cloud architecture

Omnichannel

Security

Analytics

Automation

Stakeholder management

Government sector

Educación

Bachelor's degree

Master's degree

Descripción del empleo

Maximus seeks a Senior Principal/Principal Contact Center Solution Architect to lead design and strategy of long-term contact center modernization for government customers. This remote role translates mission, user experience, operations, and security into scalable, integrated solutions across the opportunity lifecycle, from shaping through delivery.

Responsibilities include defining omnichannel service models, agent journeys, automated workflows, and secure architectures.