Senior Relationship Banker: Client Growth & Service Pro

First National Investment Services Company L L C; York (York County); On-site; USD 55,000 - 75,000; Full time

Job summary

F.N.B. Corporation in York, PA seeks a Senior Relationship Banker to execute traditional consumer banking tasks, manage branch relationships, and promote cross-selling of banking products. You will handle customer transactions, referrals, and sales goals within the retail unit.

The role emphasizes data quality, policy adherence, and participation in daily sales and operational duties across multiple locations as needed.

Qualifications

• Excellent customer service skills.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented.
• Ability to use a personal computer and job-related software.
• MS Word - Basic Level.
• MS Excel - Intermediate Level.
• MS PowerPoint - Basic Level.
• Experience in a related position.
• Knowledge of banking policies, procedures consumer products and services.
• Sales and customer service skills.
• Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Responsibilities

• Promotes the sales process through leveraging sales leads, outbound calling, greeting customers, and identifying customer service and product needs.
• Make appropriate recommendations in the selling and cross-selling of Bank products and services.
• Identifies and achieves individual weekly sales goals set by the Branch Manager.
• Incorporate FNB digital products & services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Assists with the management of daily sales activity, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
• Completes operational duties of branch as assigned by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures.
• Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
• FNB compliance with regulatory laws and guidelines is required.

Skills

Customer service

Communication

Organizational skills

Analytical skills

Detail-oriented

PC skills

MS Word

MS Excel

MS PowerPoint

Sales experience

Banking knowledge

Education

High School or GED

Job description

F.N.B. Corporation in York, PA seeks a Senior Relationship Banker to execute traditional consumer banking tasks, manage branch relationships, and promote cross-selling of banking products. You will handle customer transactions, referrals, and sales goals within the retail unit.

The role emphasizes data quality, policy adherence, and participation in daily sales and operational duties across multiple locations as needed.