Senior Real-Time Routing Engine Engineer

Miratech; New York (NY); Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Work From Anywhere Culture

Job summary

Miratech is seeking a Senior Routing Engine Developer to design and build the next generation interaction routing platform for enterprise-scale contact center operations. You will develop core routing engines, scalable back-end services, and real-time decision processing using Java, Spring Boot, and cloud-native tech.

You will work across product, architecture, workforce management, telephony, and CX platform teams to deliver robust routing solutions with high availability, latency, and

Qualifications

• 8+ years of software engineering experience with distributed applications.
• Expert-level Java and Spring Boot, REST APIs, and microservices.
• Experience with routing logic for contact centers or CX platforms.
• Knowledge of ACD concepts, queues, skills, and workload balancing.
• Strong API-first, event-driven, cloud-native engineering.
• Experience with relational DBs like PostgreSQL.
• Excellent communication and ability to document technically.

Responsibilities

• Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
• Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
• Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
• Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
• Translate business requirements into routing components and technical roadmaps.
• Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Skills

Distributed systems

Java

Spring Boot

REST APIs

Microservices

Event-driven

Cloud-native

API-first design

PostgreSQL

Kafka

Kubernetes

Jenkins

Security

Performance engineering

Tools

PostgreSQL

Kafka

Kubernetes

Jenkins

Job description

Miratech is seeking a Senior Routing Engine Developer to design and build the next generation interaction routing platform for enterprise-scale contact center operations. You will develop core routing engines, scalable back-end services, and real-time decision processing using Java, Spring Boot, and cloud-native tech.

You will work across product, architecture, workforce management, telephony, and CX platform teams to deliver robust routing solutions with high availability, latency, and