Senior R&D Product Enablement Lead

Axon; Phoenix (AZ); Sur place; USD 152 000 - 243 000; Plein temps

Avantages offerts par ce poste

Competitive salary and 401k with match

Discretionary paid time off

Paid parental leave for all

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

ERGs

Snacks in offices

Résumé du poste

Axon in the United States seeks Senior Manager, R&D Product Enablement to lead a team of about eight technical writers and instructional designers. You will own the product knowledge strategy, create and govern content across release notes, help content, localization, and AI-enabled workflows to help customers adopt and derive value from Axon products.

You will partner with Product, Customer Success, Support, Professional Services, Marketing and Training; establish quality standards, manage

Qualifications

• Bachelor's degree or equivalent experience
• 5+ years of experience in technical documentation, product content, product communications, enablement, or program management
• 2+ years of experience as a people manager
• Experience leading a team of 8 or more direct reports, across multiple product lines or content domains
• Proven ability to manage multiple workstreams and stakeholders simultaneously in a fast‑paced, cross‑functional environment
• Experience owning content or communications quality standards and governance processes
• Experience using project and work‑tracking tools (e.g., Jira, Smartsheet) and ensuring on‑time delivery
• Clear, concise, and effective communicator, written and verbal, including with senior stakeholders
• Demonstrated ability to partner across teams and hold others accountable to a plan
• Occasional travel may be required

Responsabilités

• Set priorities and review progress across documentation, release notes, localization, and communications workstreams
• Lead and coach your direct reports across multiple product lines and remove blockers so work keeps moving
• Meet regularly with Product, Customer Success, Support, and pillar leaders to align on upcoming releases and content needs
• Monitor quality, timeliness, and customer feedback metrics, and adjust the team's approach accordingly
• Communicate status, risks, and impact clearly to senior leadership
• Explore and pilot new tools, workflows, and AI use cases that improve how content is produced and delivered

Connaissances

Product Enablement

Technical Writing

Content Strategy

AI in Content

Team Leadership

Localization

Formation

Bachelor's degree

Outils

Jira

Smartsheet

Description du poste

Axon in the United States seeks Senior Manager, R&D Product Enablement to lead a team of about eight technical writers and instructional designers. You will own the product knowledge strategy, create and govern content across release notes, help content, localization, and AI-enabled workflows to help customers adopt and derive value from Axon products.

You will partner with Product, Customer Success, Support, Professional Services, Marketing and Training; establish quality standards, manage