Senior Mission Engineering Leader, Transformation & Operations

Axon; Northern (KY); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive salary and 401k

Discretionary paid time off

Paid parental leave for all

Fitness Programs

Emotional & Mental Wellness support

Snacks in our offices

Job summary

Axon is seeking a Senior Manager to lead a distributed team of Mission Engineers who partner with public safety agencies to translate field insights into secure, scalable workflows, integrations, and AI-enabled solutions.

You will coach leaders, set clear expectations, drive production delivery and adoption, balance immediate agency needs with long-term reuse, and collaborate across Product, Engineering, and senior leadership to elevate outcomes.

Qualifications

• 10+ years in customer-facing technical delivery and related fields.
• 5+ years leading senior technical individual contributors.
• Proven coaching in complex customer environments.
• Experience leading distributed teams across customers/regions.
• Broad fluency across SaaS, cloud, APIs, networking, hardware, data workflows, AI.
• Executive presence to guide decisions with stakeholders.
• Strong systems thinking and pattern recognition for scalable solutions.
• Data-informed leadership using baselines, delivery, adoption and reuse.
• Comfort leading through ambiguity with clear ownership and priorities.
• Ability to obtain and maintain CJIS compliance and exercise sound judgment with sensitive data.

Responsibilities

• Lead and develop a distributed team of embedded Mission Engineers working across strategic agency environments
• Coach individual contributors through complex technical decisions, ambiguous customer problems, executive conversations, and high-stakes delivery moments
• Establish clear expectations for ownership, technical quality, onsite partnership, production delivery, adoption, documentation, and measurable agency impact
• Build individualized development plans and create opportunities for Mission Engineers to expand their technical range, executive presence, and transformation leadership
• Foster a culture of curiosity, candor, responsible experimentation, continuous learning, and shared accountability
• Support thoughtful team growth by selecting and onboarding people who can both build practical solutions and earn credibility with agency stakeholders
• Ensure Mission Engineers begin with the agency’s mission, operational workflow, and desired outcome before selecting or building a solution
• Require clear baselines, success criteria, and adoption measures so impact is demonstrated rather than assumed
• Guide the team from discovery through production use, iteration, handoff, and sustained adoption
• Help Mission Engineers balance immediate agency needs with secure, maintainable, and scalable solution design
• Reinforce that success means the agency is more capable—not that one individual has become indispensable
• Maintain visibility across strategic agencies, active builds, adoption progress, technical risk, and emerging needs
• Match Mission Engineer capability and level to agency complexity, transformation opportunity, and stakeholder environment
• Use portfolio data to identify delivery risks, recurring friction, adoption barriers, and opportunities for reuse
• Step into critical situations with structure and calm while coaching the accountable Mission Engineer
• Drive consistent execution across embedded engagements without forcing every agency problem into the same playbook
• Maintain fluency across SaaS, cloud services, APIs, enterprise integrations, hardware, data, and AI tooling to coach decisions
• Help the team decide when to configure the platform, when to extend it, and when a net-new build is justified
• Establish expectations for validation, observability, fallback paths, maintainability, documentation, and data privacy
• Ensure CJIS compliance and responsible use of sensitive data
• Encourage practical use of AI to accelerate work while preserving human ownership of architecture, accuracy, and outcomes

Skills

Leadership

Technical coaching

Enterprise software

Public safety domain

SaaS/cloud + APIs

AI tooling

CJIS compliance

Executive presence

Systems thinking

Data-driven leadership

Job description

Axon is seeking a Senior Manager to lead a distributed team of Mission Engineers who partner with public safety agencies to translate field insights into secure, scalable workflows, integrations, and AI-enabled solutions.

You will coach leaders, set clear expectations, drive production delivery and adoption, balance immediate agency needs with long-term reuse, and collaborate across Product, Engineering, and senior leadership to elevate outcomes.