Senior Public Sector Tech Support Engineer

Palo Alto Networks; Plano (TX); On-site; USD 108,800 - 176,000; Full time

Job summary

A leading cybersecurity company in Texas is seeking a Sr. Technical Support Engineer to provide advanced technical support to public sector customers. The role focuses on troubleshooting and ensuring customer satisfaction while managing complex issues. Ideal candidates will have over 5 years of network security experience and a strong understanding of TCP/IP, with opportunities for further skill development and certifications. Competitive salary package included.

Qualifications

• Minimum of 5 years of experience in network security.
• Expertise in TCP/IP and routing/switching.
• Ability to debug complex networks.

Responsibilities

• Support public sector customers with post-sales technical assistance.
• Act as customer advocate with tailored support and root-cause analysis.
• Travel to customer sites and provide on-call support.

Skills

Network Security Experience

TCP/IP Expertise

LAN/WAN Technologies

VPN Troubleshooting

Network Troubleshooting Tools

Education

BS in Computer Science or related field

Tools

Firewalls

AWS

Azure

VMware

Job description

A leading cybersecurity company in Texas is seeking a Sr. Technical Support Engineer to provide advanced technical support to public sector customers. The role focuses on troubleshooting and ensuring customer satisfaction while managing complex issues. Ideal candidates will have over 5 years of network security experience and a strong understanding of TCP/IP, with opportunities for further skill development and certifications. Competitive salary package included.