Senior Public Sector Tech Support Engineer

Palo Alto Networks, Inc.; Plano (TX); Vor Ort; USD 108.800 - 176.000; Vollzeit

Zusammenfassung

A leading cybersecurity company in Texas is seeking a Sr. Technical Support Engineer to provide advanced technical support to public sector customers. The role focuses on troubleshooting and ensuring customer satisfaction while managing complex issues. Ideal candidates will have over 5 years of network security experience and a strong understanding of TCP/IP, with opportunities for further skill development and certifications. Competitive salary package included.

Qualifikationen

• Minimum of 5 years of experience in network security.
• Expertise in TCP/IP and routing/switching.
• Ability to debug complex networks.

Aufgaben

• Support public sector customers with post-sales technical assistance.
• Act as customer advocate with tailored support and root-cause analysis.
• Travel to customer sites and provide on-call support.

Kenntnisse

Network Security Experience

TCP/IP Expertise

LAN/WAN Technologies

VPN Troubleshooting

Network Troubleshooting Tools

Ausbildung

BS in Computer Science or related field

Tools

Firewalls

AWS

Azure

VMware

Jobbeschreibung

A leading cybersecurity company in Texas is seeking a Sr. Technical Support Engineer to provide advanced technical support to public sector customers. The role focuses on troubleshooting and ensuring customer satisfaction while managing complex issues. Ideal candidates will have over 5 years of network security experience and a strong understanding of TCP/IP, with opportunities for further skill development and certifications. Competitive salary package included.